Holiday 2018 Shipping Update – Dec. 14
Canada Post has suspended all delivery guarantees due to the backlog caused by the recent rotating strikes. As a result of being overloaded, many couriers have also suspended their pickup and delivery guarantees. We will do our best to get packages to you by end of day, December 24th, however our drop-dead deadline for shipping anything out in the Windsor to Quebec corridor is midnight (11:59:59 PM) on Tuesday, December 18th. After that, we are not able to guarantee anything within that corridor will arrive in time for Christmas. If you require shipping to anywhere other than the Windsor to Quebec corridor, including across Canada from Saskatchewan to BC, out east to Newfoundland and Labrador, to the U.S.A. or worldwide, please ensure you select a delivery option that includes an acceptable delivery date (rather than our Flat Rate or Free Shipping options) to ensure delivery in time for Christmas. Our best estimate is that the deadline for online orders for all locations other than the Windsor to Quebec corridor is midnight (11:59:59 PM) on Sunday, December 16th.
As always, you can order online and arrange to pick up for free in one of our shops. The last day for pickups is Saturday, December 22nd, 2018, so please coordinate accordingly.
Where we ship from, and to
We ship from Ontario, Canada, and always endeavour to use the most economical, and most environmentally-friendly, approach. We re-use shipping boxes and packs whenever we can in an attempt to keep packaging out of the landfill for at least one more run, and to save you, our valued customer, money. When we’ve run out of shipping boxes to reuse, we only ship out in recycled packaging. And we hope you will consider reusing the packaging we’ve sent your products to you in, if it has any life left in it.
FREE SHIPPING to Canada and the U.S.A. on orders $120+ before tax.
* Does not apply to very large or heavy items, such as the Addi Express or Addi Express King knitting machines. Please check the cart before checking out to get an accurate shipping quote for any items that don’t fit into this policy.
Fulfilled orders will be dropped off at our courier within 3 business days. Should there be any delays in shipping, we will inform you as soon as possible. See below for estimated delivery timeframes, based on your location.
FREE, local pickup
- If you live in the areas near Whitby or Cobourg, Ontario, you are welcome to pick up your order of any amount, for free. Use code LOCALPICKUP when checking out your order. Then, send us an email with your desired pickup location.
Shipping Sewing & Tatting Needles
We are able to provide lettermail prices on shipping orders that consist of only sewing needles or tatting needles, or lightweight paper products such as tatting pattern booklets, to Canada, the U.S.A. and Internationally. Please note, orders shipped through these methods will not have a tracking number associated with them, and we will not guarantee delivery as a result. If you require tracking or guaranteed delivery, then please choose any other option on the checkout page. Also note, if you have anything in your cart that cannot be shipped via regular lettermail, this option will not be available during the checkout process.
Flat Rate Shipping
We have recently partnered with a new courier service and are now offering the following shipping rates:
We offer the following flat rates for shipments under the 7Kg weight limit:
Delivery estimated within 5-11 business days. Taxes not included. While of course it depends what and how much you order, most orders are likely to weigh under 1Kg. Orders that include heavier items are likely to fit under 3 Kg.
If you order total is less than $40, we offer the following rates to U.S. customers on shipments that weigh under 16OZ (prices are in Canadian Dollars):
Tracking is included, and delivery is within 5-7 business days.
Other Packages & International Orders:
Orders that do not fit into the above specifications for Canada & the U.S.A., as well as international orders, may select appropriate shipping options from Canada Post and Fedex, as will be provided at the shopping cart. Alternatively, please contact us for a shipping quote for any specific items you may be interested – we are able to provide better rates than the default Canada Post and Fedex ones, we just need to know where you are! 🙂
Questions, Concerns & Comments
As always, if you have any questions, comments or concerns about delivery of your order, please contact us at info [at] artisanthropy [dot] ca, and we will be happy to help.